Last updated: September 3, 2025
6Content is committed to respectful, lawful, and ethical content. This policy sets out a clear, fair, and privacy-respecting process for anyone depicted in our content to raise concerns and obtain a timely resolution.
1) Purpose
Provide a simple mechanism for individuals featured in our videos, images, or other media to report concerns about their depiction and to ensure those concerns are reviewed and addressed promptly.
2) Who can file a complaint?
- Any person depicted in 6Content materials.
- An authorized representative of the depicted person (e.g., agent, attorney). We may request documentation proving authority to act.
We may ask the complainant to verify identity and that they are the person (or represent the person) shown in the content.
3) How to submit a complaint
Email shop@6content.com with the subject line “Complaint – [Your Name]” and include:
- Your full name and, if applicable, your organization/role.
- Contact details for follow-up (email and phone).
- Links/URLs to the specific content (or detailed location info) and screenshots where helpful.
- Description of your concern, including:
- portrayal/consent concerns, privacy or misidentification,
- defamation, misuse, or contractual/licensing issues,
- other relevant facts (dates, context).
- Outcome you seek (e.g., edit, removal, clarification).
- If you are an authorized representative, attach proof of authority (e.g., letter of authorization, power of attorney).
If sending sensitive information, note this in your email; we will provide a secure upload link on request.
4) What happens next (our process)
We handle complaints in the following stages:
(a) Acknowledgement
- We acknowledge receipt within 2 business days and assign a case reference.
(b) Initial assessment & interim measures
- We review the complaint for completeness and potential risk.
- Where risk is high (e.g., privacy, safety, misidentification), we may temporarily restrict access to the content while we investigate.
(c) Investigation
- We review internal records (e.g., releases, licensing, edit logs) and may contact you for clarification.
- If third parties (e.g., licensors, distributors) are involved, we will coordinate with them as needed.
(d) Outcome
Possible outcomes include, individually or in combination:
- Removal or geo-blocking of the content.
- Editing (e.g., blurring, cropping, re-captioning).
- Clarification or notice on the content page.
- No action, with reasons explained.
(e) Communication
- We aim to provide a substantive response within 7 business days. Complex cases may take longer; we will keep you updated on progress and timelines.
(f) Appeal
- If you disagree with the outcome, reply to our decision email within 14 days referencing your case number. A different reviewer will reassess the matter.
5) Special considerations
- Consent & model releases: We maintain model IDs and releases for professional content. We will review those materials when complaints relate to consent or portrayal.
- Safety & illegality: Allegations that content is unlawful (e.g., exploitation) are escalated immediately; we may disable access and cooperate with authorities as required by law.
- Misidentification: If you are not the person depicted, we will correct records and take proportionate action, including edits/removals where appropriate.
6) Privacy & data protection
- We treat all complaint information confidentially and use it only to investigate and resolve the complaint, comply with law, or defend legal claims.
- We apply appropriate GDPR safeguards (lawful basis: legitimate interests; legal obligation where applicable).
- We will share necessary details with involved partners solely for investigation/remediation.
- See our Privacy Policy for more: shop@6content.com (requests) or the policy on our site.
7) Timeframes
- Acknowledgement: within 2 business days
- Substantive response: target 7 business days (updates provided if more time is needed)
- Appeal review: typically 10–15 business days
8) Record-keeping & transparency
We maintain records of complaints, investigations, outcomes, and any corrective actions, and we periodically review trends to improve our processes and training.
9) Non-retaliation
We prohibit retaliation against anyone who, in good faith, raises a complaint or participates in an investigation.
10) Contact
Questions or complaints: shop@6content.com
Please include the information listed in Section 3 to help us respond quickly.
By using 6Content, you acknowledge this Complaints Policy. We are committed to respectful portrayal and to resolving concerns fairly and efficiently.